Mary A. Pura | November 22, 2017
In a speech given in 2004 at The University of Massachusetts Boston, the late Dr. Andrew Lazare, a leading authority on the psychology of shame, humiliation and apology, had this to say about the nature of apology:
“Apology is more than an acknowledgment of an offense together with an expression of remorse. It is an ongoing commitment by the offending party to change his or her behavior. It is a particular way of resolving conflicts other than by arguing over who is bigger and better.”
Unfortunately there has been a failure in our society to adopt this important formula, especially in the context of sexual harassment.